What are your shipping policies/rates?

• Please refer to our shipping information page for everything you need to know about shipping.

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When will my order be shipped out?

• Orders will be shipped within 3-4 business days.

 

How can I contact you?

• The best way to reach us is at alexasapothecary@gmail.com. Please allow up to 24 hours for your reply.

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Do you offer returns and refunds?

• If there is a problem with your order, please email via the contact page and we will do our best to find a solution. For safety and contamination purposes all sales are final. Please keep this in mind when making your selection. Thank you for your understanding.

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Which soaps are good for the face?

• Clay and Charcoal and baby love are unscented and great to use for a facial bar.

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Do you take custom orders?

• Yes! If you would like to place a custom order, please contact us via the "Contact" page and we will be able to work with you on your custom soap design! Please note for custom orders we need a minimum of 2-2.5 months to ensure the soaps are fully cured and ready for use.

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